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We hope we will work with you as a mediator in a manner that is satisfactory to you both and that assists you in reaching decisions for the future. We ask that any concern you may have as to our practice or the service provided by us, including your bill, is referred to your mediator in the first instance. We will try and resolve your complaint by mediation if we both agree. If we’re unable to resolve this with you directly or otherwise, Irwin Mitchell LLP’s Complaints Procedure will apply, details of which can be found on our website here: Irwin Mitchell Complaints Procedure.
A copy of our complaints procedure is also available on request from our Client Care Team by telephone 0370 1500 100 or by writing to them at Irwin Mitchell, 9th Floor, The Colmore Building, 20 Colmore Circus, Birmingham B4 6AH. Alternatively, you can contact the team directly by email at clientcare@irwinmitchell.com. If there are any circumstances which make it difficult for you to make a written complaint, then please call the team on 0121 214 6579 to discuss how best we can deal with your complaint.
Whilst Irwin Mitchell LLP’s Complaints Procedure will apply, the following provisions will also apply:
Telephone: 0300 555 0333
Website: www.legalombudsman.org.uk
Post : Legal Ombudsman, PO Box 6167, Slough, SL1 0EH.
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